Supporting Excellence in Fire and Rescue Operations
The Administrative Services team plays a crucial role in ensuring the smooth and efficient operation of the Department of Fire and Rescue and its volunteer fire and rescue departments. With a commitment to excellence, this team provides expert administrative, accounting, and budget support, ensuring that all departments have the resources and infrastructure they need to succeed.
Key Responsibilities
The Administrative Services team is responsible for a wide range of essential tasks that support the day-to-day operations of the Department of Fire and Rescue. These responsibilities include:
- Budgeting & Bill Payment: Overseeing the financial aspects of the department, including the preparation of budgets, tracking expenses, and ensuring timely bill payments.
- Purchasing & Procurement: Managing purchasing procedures for equipment, supplies, and services needed by the department to maintain high standards of operation.
- Research & Development: Keeping up with emerging trends in fire services, technology, and homeland security, ensuring that the department remains at the forefront of modern fire and rescue operations.
- Records Management: Ensuring all vital records, including personnel training records and incident reports, are properly maintained, secure, and accessible when needed.
- Annual Reporting: Preparing and submitting annual reports detailing the department’s operations, achievements, and performance metrics to key stakeholders.
- Personnel Training Records: Keeping track of all personnel training certifications, ensuring that firefighters and emergency responders are fully qualified and compliant with required training standards.
- ISO Rating Compliance: Managing the Insurance Service Office (ISO) rating process, working to ensure that the department maintains a high ISO rating, which can affect insurance premiums for the community.
- Physical Fitness Compliance: Ensuring that all department personnel meet the physical fitness standards required for their roles, which is vital to maintaining operational readiness and safety.
- Communications: Coordinating internal communications and serving as a liaison between various departments to ensure that information is accurately shared and responded to in a timely manner.
Vital Role in Modern Fire and Rescue Services
The Administrative Services team plays an integral role in keeping the department at the forefront of the ever-evolving fire services industry. By staying informed on technological advances, homeland security initiatives, and best practices, the team ensures that both career and volunteer personnel are well-equipped to handle modern fire and rescue challenges.
Additionally, the team monitors performance measures, tracks trends, and compiles statistics to assess the effectiveness of department operations. This data-driven approach helps identify areas for improvement and ensures services are delivered efficiently, effectively, and in a cost-conscious manner.
A Commitment to Efficiency and Quality
Through continuous evaluation and adaptation, Administrative Services helps guarantee that the Department of Fire and Rescue is always working at its best. From managing finances to coordinating training and certifications, the team ensures that the department remains a reliable and professional force for public safety.
If you have any questions or need additional information, please feel free to contact our Administrative Services team directly. We’re here to support our fire and rescue personnel, our community, and the mission of Suwannee County Fire Rescue.
Finance Services – Emergency Medical Services Billing
Suwannee County utilizes a third-party billing company, EMS Billing. Customers are asked to contact EMS Billing utilizing the number listed on your bill or by calling 1-800-814-5339 Option 1.
To contact Suwannee County Fire Rescue directly for EMS Billing concerns please 386-364-3404.
Please note Suwannee County Fire Rescue staff cannot accept payment over the phone or, on our website. Our administrative offices do not have access to your account but, we are happy to assist if you are having issues that are not being rectified by either your insurance company or the billing company.
Frequently Asked Questions
How can I pay my bill if I can’t get through on the phone or online?
We apologize for the extended wait times and are working with our vendor to improve customer service times.
How can a law firm obtain a copy of patient billing?
All legal requests must utilize https://ChartSwap.com
If you already have an account with Chart Swap you can request records directly from Chart Swap by going to www.chartswap.com and provide them the following information: Name: Suwannee, and location: 13530 80th Terrace. For any updates on the status of a request, please reach out directly to Chart Swap. SCFR does not provide updates regarding the status of a Chart Swap request unless the party is listed as John or Jane Doe.
What is HIPAA (Health Insurance Portability and Accountability Act of 1996 )?
HIPAA establishes standards to protect patients’ medical records and other personal health information. This includes information that identifies an individual and is maintained or exchanged electronically or in hard copy.